Credit Card Refund Policy

Mach 1 Couriers Limited Credit Card Refund Policy

All work is undertaken in accordance with the companies published terms and conditions, which can be found at

By making an order with us online, over the phone, or by e-mail you are explicitly agreeing to our standard terms and conditions. In particular please note that we offer no liability for consequential loss, and it is assumed that all goods are of low value (£100 or less) have no transferable value, and are securely packaged by you, the customer, such that they are not damaged or compromised in transit. We offer no liability for the replacement or repair of goods that are lost or damaged during such time as they are in our care.

In the event that we decline a booking, a full refund will be made to the same card that you made payment on with 7 working days of your original order.

No refund will be due if we are unable to undertake your booking however – for instance if we are unable to collect the goods due to insufficient or incorrect information, or if there is no one to collect the goods from. If you specify a time of collection or a time of delivery we will make our best efforts to accommodate these times including any deadlines, but if we are unable to match these we will not offer a refund, as payment is made for the service irrespective of the timing of that service.

If we are unable to deliver your consignment we will contact you by phone to ask for further instructions. If this means that we have to deliver to another address, if the driver has to wait to complete a delivery for more than 15 minutes, or if we incur any further operational costs including but not limited to staff costs, supplier costs, tolls, fees, time or mileage, we reserve the right to levy further charges to your original card in line with our standard rates for such work. Note that surcharges apply for parcel work outside of usual working hours (08:00 to 18:00 on weekdays excluding bank holidays).

All charges for delivery and passenger services will incur VAT at the prevailing rate.

If we are unable to contact you in the case of non delivery, unless we have been explicitly instructed to post goods or leave them in a specified safe place or with a neighbor, the goods will be returned to our premises for security and safety, and redelivery will only occur when we have been able to contact you, agree a redelivery procedure and process payment for an agreed redelivery fee based on our standard rates.

If we are unable to contact you and goods are held in our office for 14 days we will destroy or dispose of the goods and will offer no compensation or refund for the goods, for any consequential loss, or any refund for the original service.

The company offers no refunds and accepts no liability resulting from the theft or misuse of your card, your card details, or any other personal information which we may be privy to during or after the service is ordered or supplied.