Meet the team

Full of stories and character, at Absolutely we’re proud of our heritage and focus on the human side of our business.

Jeremy Thompson - Managing Director

Jeremy Thompson

Managing Director

Having taken over the reins of the family business from my father back in 1981, I have seen Absolutely go from strength to strength. I am lucky to have such a wonderful team around me. We truly are a business built on people who really care about everything we do. My day to day responsibility is to ensure that we always provide an Absolutely exceptional service to our clients and never lose that personal touch. I keep an eye on latest technologies so that we continue to be innovative within our market and to give all our staff and clients the best possible experience.

Tarquin Tan

Operations Director

With over 30 years experience working in the courier business, I’ve seen our industry change massively. Gone are the days of just moving documents, we move Absolutely anything now! My day to day role is to make sure that our operations and call centre function cohesively so that our clients always receive the best service possible. I enjoy the day to day challenges of logistics and I’m always looking at new ways we can push ourselves operationally by introducing new software and technology to help the team meet our customers’ needs as proactively as possible.

Tarquin Tan - Operations Director
Chad Gomez - Head of Sales, Marketing and Customer Services

Chad Gomez

Head of Sales, Marketing and Customer Services

My role is to oversee the new business, marketing and customer services functions, making sure everything works together seamlessly. I have a strong background in the courier and passenger transport industry and my last role saw me manage the sales team at another large same day courier company which I was at for over eight years. Before that I spent ten years as a controller for one of London’s largest black taxi companies. I joined Absolutely in May 2016 and have enjoyed many moments so far such as managing our re-brand and driving new business. It’s a great place to work and we have some amazing people within our organisation who really care about what they do and the people we work with day to day.

Paula West

International Depot Manager

My role involves the smooth running of our international courier service, I oversee the management of all relationships we have with customers and suppliers. My team work really hard to give our customers a trouble-free experience, whether it’s delivering an envelope to France or a wedding dress to Israel. The strangest item we have ever delivered was probably Twiggy the elephant, a five foot statue (not a real elephant), which I’m happy to say behaved itself on its journey through our network. I’ve worked at Absolutely for about eight years and have about 17 years experience in the courier industry. I love the fact that each day brings a new challenge, and that you can resolve problems and see the solution through to the end. The staff are great here, we’re like one big family.

Paula West - International Depot Manager
Corin Gibbon - Control Room Manager

Corin Gibbon

Control Room Manager

I manage the Control Room at Absolutely, and am responsible for ensuring the smooth running of our Sameday delivery services. I’ve worked for Absolutely since early 2015 and I’m loving the opportunity to work with such an experienced and professional bunch of people. You have to be ready for anything here. Recently we sent a bike to collect a job which had the description of ‘a box of tea'. On arriving at the delivery destination the rider reported that the box had somehow got wet in his topbox. The recipient opened the box to find that it contained an actual teapot with tea in it!

Shelly Pickford

Customer Services Manager

As Customer Services Manager I manage a team of six, together we are responsible for managing customer accounts. Daily tasks can range from compiling expenditure and carbon emission reports for customers to problem solving and arranging specialised bookings. For example, a recent job for a well known fashion designer meant organising to ship a number of sewing machines over to Paris for a fashion show on a sameday basis. Trust is very important with our long term clients. They need to know we can handle their precious items safely. Can you imagine what would happen if those sewing machines didn’t turn up? I’ve worked at Absolutely for 13 years, so I know some of our customers pretty well now. I love the variety of my work, and that I’ve managed to build up such great relationships with my clients and colleagues, it makes it a really enjoyable place to work.

Shelly Pickford - Customer Services Manager
Diane McGuire - Call Centre Manager

Diane McGuire

Call Centre Manager

I’m responsible for the daily running of our call centre, making sure the team and customers are happy and monitoring calls to improve quality, minimise errors and track our performance. I’ve worked in the industry for nearly 20 years, with the past eight years spent here at Absolutely. I love my job and the fact that each day is different with new challenges to solve for our customers. My favourite project was a few years ago when I was asked to personally deliver a really important parcel to Edinburgh on a Friday afternoon. It was so urgent there was no time to take a change of clothes with me, I just jumped on the first train available. It was nice and sunny when I left London but I wasn’t really dressed for Scottish weather with no coat. Also just as I arrived into Edinburgh the customer had a change of plan, and I was told the parcel wasn’t needed anymore. None of that mattered as Absolutely told me to spend the weekend in Dundee (my home town) while I was there, all expenses paid.

Graham Cross

Fleet Manager

I manage our fleet of couriers and drivers, ensuring we recruit people who fit with our values and ethos. Our drivers have to be ready to deal with anything with good humour and a can do attitude, so we only recruit the best, and once we’ve got them we make sure we look after them really well. I’ve been with Absolutely since 2015, before that I worked in similar operational and recruitment roles in the courier industry. I really enjoy working for such a well run business and the friendly atmosphere makes it a happy place to work.

Graham Cross - Fleet Manager
Stuart Rees - Branch Manager (London North. Sameday and Overnights)

Stuart Rees

Branch Manager (London North. Sameday and Overnights)

I am responsible for the day to day running of our London North Overnights branch in Park Royal. Our Overnights depot handles over 2,300 parcel deliveries each day and I’ve been with Absolutely for two years. Before coming to Absolutely I had 25 years in the courier industry including Sameday, Overnight and International Services.

I manage a great team of capable and experienced individuals, committed to delivering the highest standards of Customer Service. That’s something I enjoy the most about Absolutely - the passion and commitment from all our people, from Directors through to Drivers. Everyone continuously strives to deliver the best possible service for our customers.

Emily Pearce

Customer Relations Executive

My role is to build and maintain relationships with clients on a personal level. What I do is varied and revolves around our customers. I inform them about the services we provide, help them with any questions or queries they may have, visit them and make daily courtesy calls. This all helps to continuously improve our service. I enjoy speaking and working with our varied list of customers and making them happy.

I’ve been at Absolutely for almost two years and before that I was at a smaller courier company based in Acton. I love the people at Absolutely and I am part of a great team. Everyone works so well together.

Emily Pearce - Customer Relations Executive