Been there, delivered that, getting wiser and more expert

We’ve got years of experience (over 150 to be exact) and have answered a few questions in our time. Here are some of the common questions people ask, plus answers to a few you hadn’t thought of yet.

Frequently asked questions

If you can’t find an answer to your question below, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.

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Sameday courier services

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Our sameday courier service is designed for urgent or time sensitive deliveries that are required to be collected and delivered on the same day. We offer a ‘standard sameday’ service for deliveries throughout the day and a ‘special sameday’ service which is deadline specific for those items that you need to get across town yesterday.

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This is rare on a sameday service. However, experience tells us that it does happen from time to time. If no one answers at the delivery address we’ll try calling them and/or you (the person who booked with us). If you don’t tell us otherwise, we’ll leave a ‘sorry we missed you card,’ so that the recipient can contact us to rearrange delivery at a more convenient time.

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All of our sameday courier bookings can be tracked online via our online booking platform. Should you have requested or entered your email address to receive booking confirmations or POD (proof of delivery) confirmation, this will be available here too.

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This all depends on the collection and delivery postcode along with the vehicle you have booked. However, to give you an idea, our bikes normally collect and deliver within 90 minutes for central London postcodes.

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This is dependent on the urgency and size. See our advice page on sizing, or feel free to give us a call on 020 7685 1400 or drop us a note on LiveChat.

Overnight courier services

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Overnight deliveries (people call them next day deliveries too) are designed for items that are not as time sensitive and/or are travelling too far or would be too expensive to send on a sameday delivery service.

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We are a leading member of the APC Overnight Network which is the UK's largest independent delivery network, with more than 115 depots nationwide.

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The APC network is unique in its approach and is not just set up to take standard parcels like many other overnight couriers. Our operation is more robust and has the ability to carry items such as wine and spirits, perishables and glass (to name just a few), all with a more flexible timed delivery offering.

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Absolutely. Our timed delivery options are:

  • Weekday before 9am
  • Weekday before 10am
  • Weekday before 12pm
  • Weekday before 4pm
  • Saturday before 9am, 10am or 12pm
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Absolutely. All overnight deliveries offer a full audit trail to our customers. You can track your delivery using our online system, and will receive proof of delivery email or text alerts.

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If we arrive and no one’s in, we will leave a ‘sorry we missed you’ card with details so you can rearrange delivery. When you book, you can also advise us if you’d like us to leave your item in a safe place if no one is around to receive it. Should you supply these details we will leave your item in the requested ‘safe place’ and take a photo for you to see online.

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Yes. All our depots use route optimisation technology to offer customers more convenience by texting or emailing the predicted time window for delivery to the recipient.

International services

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We are a handling agent, working with all the major international carriers. As well as providing our customers with personalised updates and guidance on custom procedures, we also negotiate regularly with our partners to ensure we get value for money for our clients which could never be achieved if you go direct.

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You can book using our online booking platform or by calling 020 7685 1400 and selecting the option to speak to our international team.

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Absolutely, not a problem. All shipments are traceable via our online platform and you will automatically receive confirmation and proof of delivery emails to keep you in the loop.

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Absolutely! Give us a call on 020 7685 1400 and we will discuss your options with you.

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Give us a call on 020 7685 1400 and we can discuss the options available for your particular delivery.

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We have several options to assist with packing, from a laptop to a painting. Call us for a quote on expert packing for your fragile items.

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Absolutely. Our standard tariff is an express service but you can call us for your larger requirements or should it not be a priority shipment we can look at economy options for you.

Executive cars

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Our standard passenger car is the Toyota Prius (the greenest option). Our executive car is the Mercedes E Class, our VIP car is either the Mercedes S Class or the BMW 7 Series. We also have a selection of 6, 7 and 8 seater vehicles too.

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A standard passenger car can comfortably hold three adults. Our executive and VIP cars can carry four adults comfortably.

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Absolutely. When your driver arrives you will receive a text detailing the drivers name, mobile number, vehicle and registration number.

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We’ll send you a text with all the details of the driver when they are en route.

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This is rare as we always plan ahead. But with London traffic, sometimes this does happen, and when it does, you can rest assured that we will call you to update you on the progress of your driver.

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Absolutely! Give one of our friendly team a call who will be happy to help.

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If you give us a call, or drop us a note on Live Chat we can arrange for this to be investigated. Should it be in one of our vehicles we will liaise with you to get your item back with you ASAP.

My Absolutely account

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The easiest way is to book online, it’s simple and quick, especially if you already have an account with us. You can of course also book over the phone with one of our friendly call centre team.

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For one off deliveries you can use our quick booking service and pay by debit or credit card without setting up a full account. Give us a call on 020 7685 1400 to book a one off job with us.

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Our account customers take priority over non account customers and benefit from preferential rates. Having an account with us makes repeat bookings a lot easier as all of your info is already saved within our system. We appoint an Account Manager to be in regular contact with you to ensure we are meeting expectations and to be proactive in dealing with any issues. It also makes payment a lot easier as we can send you monthly itemised invoices for all activity on your account, rather than having to make payments each time you book.

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No, setting up an account is free, and it’s quick and easy to do through our website or by calling our customer services team on 020 7685 1400. There are no set up charges or hidden fees.

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With just one account you will be able to access any of our services, from couriers to passenger transport. If you require additional accounts for separate services, then this isn’t a problem either.

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No, but this can be arranged if separate accounts are required.

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When you first set up your account we’ll send you a welcome sheet, which details all contact details for you, including your named Account Manager. If you’ve lost this information, just call us and we can pass you on to the right person.

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Don’t panic, just give us a ring on 020 7685 1400 or contact us via LiveChat and we’ll get it all sorted for you asap.

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We’re open 24/7. Whatever time you call us there will be someone here to take your call. We know your deliveries are sometimes just too important to wait until the morning.

More questions?

If you didn’t find an answer to your question above, please use the LiveChat option, drop us a line via our contact us page, or give our customer services team a ring on 020 7685 1400.

Contact us